I Keep Seeing Inappropriate Ads / How to Report Bad Ads

Issue DescriptionWhile the selection of promotional campaigns shown on your sawmill floor is automatically filtered to ensure safety, third-...

How to Clear Game Cache (Android)

Issue DescriptionOver extended gameplay periods, your device continuously saves temporary data chunks, asset layouts, and ad-network receipt...

How to Disable Game Notifications

Issue DescriptionLumber Inc uses push notifications to alert you when your order board refreshes, when your Workshop finishes manufacturing ...

Ads Not Working: Why and How to Fix It

Issue DescriptionMany vital progression mechanics and bonus multipliers on your sawmill floor rely on promotional video streams. If you enco...

Performance Issues & Optimization Guide (Android)

Issue DescriptionAs your sawmill scales up with complex assembly lines, numerous automated log trucks, and continuous processing animations,...

Performance Issues & Optimization Guide (iOS)

Issue DescriptionWith hundreds of moving logs, active transport trucks, and complex machinery animations running simultaneously on your sawm...

Parental Control and Purchase Protection Guide

Issue DescriptionManaging digital footprint settings and securing payment authorizations are vital steps to ensure a safe, monitored, and re...

Ad Won't Close, Crashes, Freezes the Game, or Doesn't Give Rewards

Issue DescriptionExchanging your time to watch promotional videos from our partners is an excellent way to secure free materials, operationa...

I Can't Enter the Game / App Crashes at Startup

Issue DescriptionLaunching your sawmill requires a successful handshake between your mobile client and our global account servers. If Lumber...

How to take a screenshot (iOS)

Issue DescriptionWhen contacting our customer support team to report display anomalies, missing item deliveries, or progression hurdles on y...

How to Take a Screenshot (Android)

Issue DescriptionWhen contacting our customer support team to report a display bug, missing items, billing discrepancies, or an operational ...