Playing on emulators

We do not recommend playing Lumber Inc on emulators because the use of any third-party software may cause technical issues with the game.Our...

I saw an inappropriate ad

If you come across such an ad, please contact our support team and send the following information:a screenshot of the ad;the name of the app...

How to force quit the game? (Android)

This action can help if the game crashes or freezes, and it is also necessary to save progress correctly. To force quit the game, click...

How to force quit the game? (IOS)

This action can help if the game crashes or freezes, and it is also necessary to save progress correctly. For iPhone X and later models...

How to clear game cache? (Android)

If you're experiencing problems with the game, clearing the app cache can often help. Here’s how to do it:Open your device's Settings ⚙️ and...

How to disable notifications?

You can turn off game notifications in your device settingsFor iOS devices:Open Settings and go to Notifications.Find Lumber Inc in the appl...

I can't watch ads, why?

If ads aren't working in your game on Android or iOS (grey button/ grey button with spinning wheel or a message "No Ads available"), here ar...

My game crashes or freezes (Android)

There are several reasons your game might crash or freeze, but our team is working hard to improve performance with updates. To ensure the s...

My game crashes or freezes (iOS)

Crashes or freezes can happen for different reasons, but our developers are working hard to improve the game with updates. For optimal perfo...

How to take a screenshot (Android)

Press and hold the ‘Power’ button and the ‘Volume down’ button (at the same time) for 1 to 2 seconds to take the screenshot.You should see t...

How to take a screenshot (iOS)

Press and hold the Sleep/Wake button on the top or side of your device.Immediately press and release the Home button. Go to the Photos ...

Parental control

 Many mobile devices have a feature to track and limit the time spent on various apps, including mobile games. To learn more about thes...

If ad won't close / ad crashes, freezes the game or doesn't give the rewards

In our games, players have the opportunity to receive in-game resources in exchange for watching video ads from our partners. We're continua...

Why doesn’t the game run smoothly? (Lag / Stuttering / Low FPS)

Why doesn’t the game run smoothly? (Lag / Stuttering / Low FPS)If the game feels slow, freezes, or stutters, it may be related to device per...

I can't enter the game

I can't enter the gameIf the game doesn't load, crashes at startup, or gets stuck on the loading screen — the issue is often caused by netwo...