I saw an inappropriate ad

If you come across such an ad, please contact our support team and send the following information:a screenshot of the ad;the name of the app...

How to clear game cache? (Android)

If you're experiencing problems with the game, clearing the app cache can often help. Here’s how to do it:Open your device's Settings ⚙️ and...

How to disable notifications?

You can turn off game notifications in your device settingsFor iOS devices:Open Settings and go to Notifications.Find Lumber Inc in the appl...

Ads not working, why?

If ads aren't working in your game on Android or iOS (gray button/ gray button with spinning wheel or a message "No Ads available"), here ar...

Performance Issues (Android)

There are several reasons your game might crash or freeze, but our team is working hard to improve performance with updates. To ensure the s...

Performance Issues (iOS)

Crashes or freezes can happen for different reasons, but our developers are working hard to improve the game with updates. For optimal perfo...

How to take a screenshot (Android)

Press and hold the ‘Power’ button and the ‘Volume down’ button (at the same time) for 1 to 2 seconds to take the screenshot.You should see t...

Parental control

Many mobile devices have a feature to track and limit the time spent on various apps, including mobile games. To learn more about these feat...

If ad won't close / ad crashes, freezes the game or doesn't give the rewards

In our games, players have the opportunity to receive in-game resources in exchange for watching video ads from our partners. We're continua...

I can't enter the game

If the game doesn't load, crashes at startup, or gets stuck on the loading screen, the issue is usually related to network connection proble...