To make sure your game progress is safe and can be restored in the future, please follow these steps:

1. Check if you have Google Play Games (Android) or Game Center (iOS) installed

• If you're using an Android device, ensure the Google Play Games app is installed and that you're logged in.
• If you're using an iOS device, please ensure you're signed in to your Game Center account in device settings.

2. Open the game and connect your account

• Go to the Settings menu (tap the gear icon in the top corner of the main screen);
• Tap the "Link" button and select your Google or Apple account.

• After linking your account, please wait a couple of seconds. The button will turn red and display the text “Unlink.”  This means everything went through successfully.

Once linked, your progress will be saved to the cloud and can be restored if you change or reset your device within the same platform.

I try to link my progress, but encounter an error. Why?

If you're seeing this error when trying to link your progress, please follow these steps:

• Open the Google Play Games (Android) or Game Center (iOS) app and check if you're logged in to the correct account;
• Try clearing the game, the Google Play Games/Game Center, and the Google Play/App Store app cache via your device settings. Don't clear the game data, or you might lose your progress!
• Try changing your connection from mobile to WiFi or vice versa;
• Wait for a while. The issue can usually resolve itself after a few days.

If these tips haven't helped or you're experiencing any other issues with your progress, please don't hesitate to contact our support team.