Taking a screenshot can help you capture what's on your screen, which is useful when contacting support.
Most Android Devices
Try this common method:
Press and hold the Power button
Quickly press the Volume Down button
You should hear a shutter sound or see an animation indicating the screenshot was taken.
📍 Tip: On some phones, you may need to press both buttons at the same time and hold for a moment.
Other Methods by Manufacturer
If the button combination doesn't work, your device may use a different method:
Samsung:
Swipe the edge of your hand across the screen (Palm Swipe) or use the button combo. You can also use the “Smart Capture” feature.Google Pixel:
Hold Power, then tap Screenshot in the menu that appears.Xiaomi/Redmi:
Swipe three fingers down on the screen or use the button combo.Huawei:
Knock twice on the screen with your knuckle or swipe down with three fingers.Motorola:
Use the “Power + Volume Down” buttons or the screenshot icon in the Quick Settings panel.
Where to Find Your Screenshot
After taking a screenshot, it will usually be saved in your Photos or Gallery app, under the “Screenshots” folder.
How to Send a Screenshot to Support
You can attach a screenshot when contacting support:
Tap the paperclip or attachment icon in the chat window
Choose your screenshot from the gallery or file list