Troubleshooting and Performance
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Playing on emulators
We do not recommend playing Gold and Goblins on emulators because the use of any third-party software may cause technical issues with t...
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I saw an inappropriate ad / ad won't close / ad crashes or freezes the game
We are sorry that you have come across such an issue.Please send us the screenshot of the ad and its info (usually indicated by "i" in the c...
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How to clear game cache? (Android)
This action can help if the game crashes, freezes, or doesn't load. To clear the game cache, go to your device settings > Apps > ...
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How to disable notifications?
If you don't want to get notifications from the game, you can easily disable them.Go to your device settings > Notifications > App not...
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I can't watch ads, why?
There are several factors that might cause it:• bad Internet connection;• your local ad provider;• exceeded the limit for watching ads.That'...
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My game crashes or freezes (Android)
Various reasons may cause the problem with freezes, and our developers are doing their best to optimize the game throughout updates.Please t...
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How to take a screenshot (Android)
Press and hold the Power button on the top or side of your device.Immediately press and release the Volume-down button. It should ...
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My game crashes or freezes (iOS)
Various reasons may cause the problem with freezes, and our developers are doing their best to optimize the game throughout updates. Pl...
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How to take a screenshot (iOS)
Press and hold the Sleep/Wake button on the top or side of your device.Immediately press and release the Home button. Go to the Photos ...
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Parental control
You can prevent your child from being able to install or delete apps, make in-app purchases, and more.To prevent Google Play purchases or do...
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