Orders are usually delivered instantly but may take longer. When such delays occur, it means the purchase is still being processed. There is no need to try purchasing it again - it should arrive soon!

First, please try closing the game (but do not uninstall/remove it from your device). Then open it again and see if the purchase was delivered.

Then, try waiting up to 2 hours to see if the purchase is delivered with a delay.

  If these steps do not help, please get in touch with our Support team directly either:

• by the Support button in Settings and provide more details about the issue. We'll do everything we can to help! 

• • send a full description of the problem,

  •  send a transaction ID

    • If you have an iOS device, please, send us the specific purchase receipt. You can find it in your iTunes History Purchase
      

    • If you paid on Google Play Store, please send us the order number, and we'll check the payment. The order starts from GPA. You can find it here: https://pay.google.com/gp/w/u/0/home/activity

      Log in to the account you've made purchases with. You'll see a list of all your purchases. Tap on payment to open its details.

      The Google IDs look like "GPA.XXXX...".