I can't enter the game

If the game doesn't load, crashes at startup, or gets stuck on the loading screen — the issue is often caused by network connection problems or local system conflicts.

Please try the following steps:

📶 1. Switch your internet connection

• If you're using mobile data, try switching to Wi-Fi.

• If on Wi-Fi, try mobile data instead.

• Also check that airplane mode is turned off.

🔁 2. Restart your device

• A simple reboot can fix temporary background issues or memory conflicts.

• Especially useful if the device hasn’t been restarted in a while.

🧹 3. Clear game cache (Android only)

• Go to Settings → Apps → [Game name] → Storage → Clear cache

• ⚠️ Important: Do not clear app data, as this may reset your progress.

🌐 4. Toggle your VPN

• If you’re using a VPN, try disabling it temporarily.

• If you’re not using one, try enabling it and selecting a different region.

• Network routing may sometimes interfere with server communication.

📲 5. Reinstall the game

• Uninstall and reinstall the game from Google Play (Android) or the App Store (iOS).

• Make sure your progress is saved via a game account or platform login before doing so.

🆕 6. Check for game and OS updates

• Go to the app store and check if a game update is available.

• Also ensure your device is running the latest version of Android or iOS.

🧼 7. Free up storage space

• Low available space can prevent the game from launching or cause crashes.

• Keep at least 1–2 GB free on your device.

❗ Still stuck?

Please contact our support team with the following info:

• Device model

• Android or iOS version

• Screenshot or screen recording of the issue (if available)

We'll do our best to help you as quickly as possible!