If the game doesn't load, crashes at startup, or gets stuck on the loading screen, the issue is usually related to network connection problems.
Please try the following steps:
Switch your internet connection
If you're using mobile data, try Wi-Fi.
If you're on Wi-Fi, try mobile data.
Check that airplane mode is turned off.Restart your device
A reboot can help refresh the system and may allow the game to launch correctly.Clear game cache (Android only)
Go to Settings > Apps > Lumber Inc. > Storage > Clear cache.
Do not clear app data, as this may reset your progress.Toggle your VPN
If you’re using a VPN, try disabling it.
If you’re not using one, try enabling it and choosing another region.Reinstall the game
Uninstall and reinstall the game from Google Play (Android) or the App Store (iOS).
Make sure your progress is saved via a game account or platform login before reinstalling.Check for updates
Check the app store for a game update.
Also, ensure your device is running the latest version of Android or iOS.Free up storage space
Low storage can prevent the game from launching or cause errors.
Keep at least 1–2 GB free.Do not play while charging your device
Using the game during charging can affect performance and stability.
If the problem persists, please contact our support team with the following information:
Device model
Android or iOS version
Screenshot or screen recording of the issue (if available)