Why hasn’t my purchase appeared in the game?

Begin by ensuring your internet connection is stable, as a strong connection is necessary for newly purchased items to be added to the game. If your connection was interrupted during or right after the purchase, restart your device and check if the purchased items have been added to your game.

Please note that it can take up to 2 hours for purchases to be processed and reflected in your account.

If the purchase is still missing after this time, follow these steps:

1. Check your Apple ID: Ensure that your Apple ID is active, not blocked, and has no restrictions that might prevent purchases from being completed. You can refer to these official Apple support articles for assistance:

   • Manage your Apple ID
   • If your payment method is declined
   • Payment methods that you can use with your Apple ID

2. Verify your payment method: Confirm that your payment method is working, and the transaction went through. You can check and update your payment method using this official Apple support link:

   • Add or update your payment method

3. Check your purchase history: Verify whether the purchase was successfully processed. To review your purchase history on iOS, follow the steps outlined in this article:

   • See your purchase history for the App Store or iTunes Store

If the purchase still doesn't appear in the game after checking these details, please contact our customer support team. When you do, be sure to provide the following information:

• Your transaction ID or order number
• The date, time and  price of the purchase
• A screenshot of your receipt

We’ll help you resolve the issue as soon as possible!