Q: What are the official channels available for me to share my feedback and suggestions?
A: We want to make it as easy as possible for you to reach us! You can officially connect with us, share your thoughts, and brainstorm ideas with fellow players through any of the following platforms:
Facebook: Visit our official community on Facebook to join community discussions, see what other managers are talking about, and leave your comments on our posts.
Instagram: Follow our profile on Instagram for visual sneak peeks, game updates, and to share your suggestions directly in the comments or community threads.
In-Game Messaging: If you prefer a direct line to our team, you can quickly send a message directly from within the game settings!
Q: Who reads the feedback left on these social media channels?
A: Our dedicated community management and player support teams continuously review player suggestions across all of these channels! We compile regular reports detailing what features our players love, what changes you want to see, and any innovative ideas you pitch. This feedback is then handed directly to our game developers to help shape future updates and make your sawmill experience as enjoyable as possible.
Q: Where is the best place to go if I have a highly detailed feature proposal?
A: While our social media pages on Facebook and Instagram are perfect for open discussions with fellow managers, the most reliable way to submit a highly detailed feature proposal is through our In-Game Messaging system. Submitting a direct ticket through the game allows you to type out a comprehensive breakdown of your idea, ensuring it is cleanly documented and routed straight to our development backlog.