If ads aren't working in your game on Android or iOS (grey button), here are some common reasons and quick fixes:

1. Unstable Internet Connection

Ads require a stable connection. 

Fix:

• Ensure a strong and stable connection, switching between Wi-Fi and mobile data if needed.

2. Ad Blockers or VPN

Ad blockers or VPNs can interfere with ads.

Fix:

• Disable any ad blockers or VPNs and restart the game.

3. Low Device Storage

Insufficient storage may prevent ads from loading.

Fix:

• Free up space by deleting unused apps or files.

4. Outdated Game or OS

Using an old game version or operating system can cause problems.

Fix:

• Update the game and device OS to the latest version.

5. Permissions Issue

Incorrect app permissions may block ads.

Fix:

• Ensure the game has the necessary permissions for internet access.

6. Ad Availability

Ads might not be available in your region or at certain times.

Fix:

• Wait and try again later.

7. Google Play Services or Apple Ad Services Issues

Problems with these services may disrupt ads.

Fix:

• Update Google Play Services (Android) or ensure Apple’s ad services are enabled (iOS).

8. Reinstall the Game

If all else fails, reinstalling may resolve the issue.

Fix:

• Uninstall and reinstall the game, ensuring your progress is backed up.

If the problem persists, contact the game's support team for help.