Start by checking your internet connection, as it needs to be stable for newly purchased items to be added to the game. If the connection was lost during or immediately after the purchase, try restarting your device and check to see if the purchase appears in the game.
NOTE: Purchases may often be delayed by up to 1 hour. If the purchase is not received within an hour, please force close the game (swipe the app from the list of running applications) and restart it. The purchase should appear.
If the purchase is still missing after this time, follow these steps:
Check your account: Ensure that your account is active, not blocked, and has no restrictions that might prevent purchases from being completed. You can refer to these official support articles for assistance:
Verify your payment method: Confirm that your payment method is working and the transaction went through. You can check and update your payment methods using this official Google support link:
Check your purchase history: Verify whether the purchase was successfully processed. To review your purchase history on Google Play, follow the steps outlined in this article:
If the purchase still doesn't appear in the game after checking these details, please contact our customer support team. When you do, be sure to provide the following information:
- Your GPA order number
- The date and time of the purchase
- A screenshot of your receipt
We’ll help you resolve the issue as soon as possible!