If you play on iOS, please write a request to Apple. You can get all instructions here: https://support.apple.com/en-us/HT204084.

If you play on Android please request a refund in your Google account. Here's the manual on how to do it: https://support.google.com/googleplay/answer/7205930?hl=en


If you have purchased an item but didn't receive it in your game, you can first try to fully close the app and open it again. If it's still not added to your game, please contact customer support and send them the receipt of your purchase order. For Android players, make sure the receipt contains your order number. If you want to know how to find your purchase orders, please visit the following link.

Google Play: https://support.google.com/googleplay/answer/2850369?hl=en
App Store: https://support.apple.com/en-us/HT204088