Troubleshooting and Performance
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How can I contact support?
You can contact our Support team in the following ways:1. Via the Support button in SettingsTo contact us through the game on an iOS or Andr...
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How to take a screenshot (Android)
Press and hold the Power button on the top or side of your device.Immediately press and release the Volume-down button. It should work for m...
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How to clear game cache? (Android)
This action can help if the game crashes, freezes, or doesn't load. To clear the game cache, go to your device settings > Apps > ...
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How to take a screenshot (iOS)
Press and hold the Sleep/Wake button on the top or side of your device.Immediately press and release the Home button. Go to the P...
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My game crashes or freezes (Android)
Various reasons may cause issues with freezes, and our developers are working diligently to optimize the game through updates.Please try the...
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My game crashes or freezes (iOS)
Various reasons may cause the problem with freezes, and our developers are doing their best to optimize the game throughout updates. Pl...
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Ads crash/freeze the game or don't give rewards
Unfortunately, we cannot directly affect the ads, because they're provided and handled by your local ad provider. Most mobile gam...
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I keep seeing inappropriate ads
In our games, players have the opportunity to receive in-game resources in exchange for watching video ads from our partners.All the ads are...
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