It is possible to request the deletion of all the information we have collected about your game account. Before proceeding, please consider your goal. If you simply wish to start a new game, please see our guide here instead of requesting a full data deletion.
Please note that removing the game from your device will not delete your account or associated data. To permanently erase your information, please follow the specific account deletion process outlined below.
Account deletion is a permanent process intended for privacy compliance, not for resetting game progress.
⚠️ Important: Consequences of Deletion
Please read the following information carefully before making the final decision.
Permanent Loss: To fully comply with this request means the permanent closure and deletion of the game account. This includes all in-game purchases, progress, currency, and resources, whether paid for or not.
- Irreversibility: Once the process is complete, the data is gone forever. You will not be able to recover your items, level, or purchases later.
Timeframe: We aim to complete deletion requests within 30 days of the request.
Important Note Regarding Confirmation: Once your account and personal data have been successfully deleted, we will no longer hold any of your contact information in our systems. Consequently, we will not have the technical ability to send you a final confirmation message upon completion of the process.
How to Request Account and Personal Data Deletion
If you would like to request deletion of your game account data, follow these steps:
Open the Game Menu in the top right corner of the main screen.
Select the Account tab.
Tap on Delete Account.
Carefully read the warning and confirm your decision.
Contact Support for Assistance
If you encounter any technical issues or prefer to handle this through our team, you can contact our support team via the game menu or by email: [email protected].
Please keep in mind that deleting your account is irreversible, so a verification step will also be required to prevent unauthorized third parties from deleting your account without your consent.
We can require a User ID for verification purposes.
If you have any further questions regarding your data privacy, please don't hesitate to reach out!
Email Requests
You can also exercise your rights by contacting our Privacy Team directly.
Send an email to [email protected] with the subject line “Data Deletion Request” or “Data Access Request”.
Please include your User ID linked to your account.
For security reasons, requests submitted via email will require an additional verification step to ensure you are the legitimate owner of the account.