Some purchases for Idle Outpost are processed through Xsolla, a third-party payment provider. If you have questions or issues related to a purchase made outside the game, you’ll need to contact Xsolla Support directly.

When to Contact Xsolla

Contact Xsolla if:

  • You didn’t receive a purchase made outside the app
  • You have billing issues related to non-app store payments
  • You need a refund or receipt for an external purchase

How to Contact Xsolla

You have two options to get in touch:

1. From the Payment Window

  • Open the payment window where you made the purchase
  • Click the cat icon in the bottom-right corner
  • Choose your preferred communication method (chat, email, etc.)

2. From the Xsolla Help Center

Tip: If you don’t have a transaction number or your issue isn’t tied to a specific purchase, just enter any random numbers in that field.