If you are unable to enter the game, please carefully follow the steps below.

⚠️ It is very important to complete the steps in the exact order shown, otherwise the issue may not be resolved.

For iOS Devices:

1. Make sure your progress is linked to Game Center in the game settings. You can also copy and save your Account ID from the "Account" section for easier progress recovery if needed.
2. Uninstall the game from your device.
3. Restart your device.
4. Reinstall the game.

For Android Devices:

1. Make sure your progress is linked to Google in the game settings. You can also copy and save your Account ID from the "Account" section for easier progress recovery if needed.
2. Clear the game cache from your device settings.
3. Uninstall the game from your device.
4. Restart your device.
5. Reinstall the game.

Following these steps in the correct order usually resolves issues with entering the game.