Taking a screenshot is a quick way to capture a screen to share with our support team.
Step-by-Step Guide
These steps should work for most Android devices:
Press and hold the Power button on the top or side of your device.
Immediately press and release the Volume-down button.
Where to Find Your Screenshot
After taking the screenshot, a temporary thumbnail will usually appear on your screen. You can find your saved screenshot later by opening your device's Gallery or Photos app and looking in the Screenshots folder.
⚠️ Note: If these exact steps do not work for your specific device, please refer to your device's help manual for assistance.